JDG PRIVACY POLICY

Last updated: 2025-11-18

JDG ("we," "our," "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, websites, and platforms. By utilizing our services, you agree to the practices described herein. If you do not agree, please do not use our services.

1. Who We Are

PT Jelajah Digital Global. and its affiliates ("JDG") are a global provider of cloud communications solutions, including unified communications, APIs, SDKs, and related services. This Privacy Policy applies to our customers, partners, prospective clients, visitors, job applicants, employees, and other individuals interacting with JDG.

2. Types of Personal Information Collected

We collect personal information through various methods:

a. Information You Provide Directly

  • Name, contact details (email, phone number, address)
  • Business details (company name, job title)
  • Payment information
  • Support requests, inquiries, and communications
  • Data collected during support and customer support interactions (including call recordings)
  • Sensitive information such as tax ID or Social Security number, when applicable and permitted by law

b. Automatically Collected Information

  • Website usage data: IP address, device information, browser type, location, cookies, web beacons, and other tracking technologies
  • Interaction data: pages visited, time spent, links clicked

c. Third-Party Sources

  • Public and government databases (e.g., credit bureaus, regulatory agencies)
  • Social media platforms and online marketing partners
  • Business partners and service providers
  • Mobile devices and network operators

d. Usage Data from Our Services

  • Call and message metadata (time, duration, source/destination)
  • Content of communications (calls, messages), with appropriate security and privacy measures
  • Device-specific information (hardware, OS, network settings)
  • Multimedia permissions (camera, microphone, photos), with user consent

3. How We Use Your Personal Information

We process your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services, including communication functions, billing, and support.
  • Customer Support: To handle inquiries, troubleshoot issues, and provide technical assistance.
  • Account Management: To authenticate, verify, and manage user accounts.
  • Marketing & Promotions: To send updates, promotional communications, and tailored offers (with your prior consent).
  • Legal & Compliance: To comply with legal obligations, enforce our terms, prevent fraud, and protect our rights.
  • Product Development: To analyze usage patterns and develop new features and services.
  • Research & Analytics: To improve security, performance, and user experience.

4. Sharing Your Personal Information

We may share your information with:

  • Service Providers and Partners: To deliver services such as payment processing, hosting, infrastructure, and customer support.
  • Telecommunications Providers: To facilitate communication services, including voice, video, and messaging.
  • Legal Authorities: When required by law, legal process, or to protect our rights and safety.
  • Affiliates and Business Transactions: During mergers, acquisitions, or asset disposals.
  • Third Parties: With your explicit consent or as permitted by law (e.g., directories, marketing partners).

Note: We do not sell personal data to third parties.

5. Data Security and Protection

We implement appropriate administrative, technical, and physical safeguards to protect your data, including encryption, access controls, and ongoing monitoring. However, no method of transmission over the internet is 100% secure. Users are responsible for maintaining the confidentiality of login credentials.

6. International Data Transfers

Your data may be transferred to servers located in Singapore, Hong Kong, China, or other countries for processing, storage, or delivery of services. We ensure that such transfers comply with applicable data protection laws and employ safeguards to protect your data.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined, including legal, accounting, or business needs. You may request deletion of your data by contacting us at admin@jelajahdg.com We may retain anonymized or aggregated data beyond this period for research or improvement purposes.

8. Your Rights and Choices

  • Access & Correction: You can request access to, correction, or deletion of your personal data.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Opt-Out: You can opt-out of marketing communications at any time.
  • Request Deletion: To delete your data, contact us at admin@jelajahdg.com